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Omnichannel Bot Builder

Build once.
Deploy everywhere.

A visual workflow platform to create intelligent conversational bots for WhatsApp, RCS, Telegram, Instagram, and web chat. 45+ node types. Drag, connect, configure, deploy — no engineering team required.

Start Building
order-support-bot.workflow.otimo
⚡
Trigger
Message Received
🧠
AI Node
Classify Intent
◆
Condition
Order or Support?
🔗
API Call
GET /orders/{id}
✓
Action
Send Response
Channel
Route to WhatsApp
Triggers
AI Nodes
Conditions
Integrations
Actions
45+ node types · Drag & drop canvas
// Node Library

45+ node types. Zero code.

Every building block a conversational workflow needs — triggers, logic, AI, integrations, and channel-specific actions.

12 NODES

Triggers & Flow Control

Message received
Scheduled trigger
Condition / branch
Loop & delay
Jump to flow
10 NODES

AI & Language

Intent classification
Entity extraction
Sentiment analysis
AI-generated reply
Language detection
14 NODES

Integrations & Actions

REST API call
CRM read/write
Calendar & payments
Webhook
Database query
9 NODES

Channel & Messaging

Rich media message
Quick replies
Carousel / list
Human handoff
Channel router
// Omnichannel

One flow. Five channels.

Design a conversation once — OTIMO adapts the formatting, media, and quick replies for each channel automatically.

WhatsApp
Hi! Track my order #49281?
Out for delivery — arriving by 6 PM today 📦
Perfect, thanks!
Rich media + quick replies
Telegram
Can I reschedule my appointment?
Sure — I found 3 open slots tomorrow. Pick one:
2 PM works
Inline keyboards + bots API
RCS
Is my payment overdue?
Yes — $84.20 due. Pay now with one tap below.
Paid ✓
Verified sender + rich cards
Instagram
Do you have this in size M?
Yes! In stock — want me to hold one for you?
Yes please 🙌
DM automation + story replies
Web Chat
I want to track order #49281
Found it — out for delivery, 6 PM today.
Notify me when it's close?
Embeddable widget + SDK
// Build once, ship anywhere

Most teams rebuild the same bot five times — once per channel. OTIMO builds it once.

0+
Node types
0
Channels, one flow
0%
Code required
// Platform

Built for teams, not just developers.

Product managers and ops teams design, test, and ship bots independently.

🖱️

Drag-and-drop canvas

Build complex branching logic visually — no YAML, no code, just connect the nodes.

🧪

Built-in simulation

Test every branch of a flow before it goes live, with a live chat preview panel.

🔀

Versioned deployments

Roll out changes safely with version history, rollback, and staged releases.

📈

Real-time analytics

See drop-off points, completion rates, and intent accuracy per node, per channel.

workspace analytics · last 14 days real workspace data
A real analytics dashboard showing 160 conversations, 967 messages, 54% completion rate, conversation volume trend, and channel breakdown across WhatsApp, RCS, and Telegram
flow canvas · zoomed real build, not a mock
A real bot flow canvas showing connected Sentiment Branch, Knowledge/RAG, LLM, Switch/If-Else, and Human Handoff nodes
// Ready when you are

Design the conversation once.
Let it run everywhere.

Ship a bot to five channels from a single visual workflow — no engineering backlog required.

0+
Node Types
0
Channels Unified
0/7
Always On
Start Building