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Privacy Policy

Last updated: September 8, 2026

Placeholder legal content. This page is generic, standard-form SaaS boilerplate written for launch purposes. It has not been reviewed by counsel and should not be treated as a final, binding privacy policy — have it reviewed before relying on it for a real launch.

This Privacy Policy describes how OTIMO ("we," "us," or "our") collects, uses, and protects information when you use our Voice AI Assistant and Omnichannel Bot Builder products (together, the "Services").

1. Information we collect

We collect information you provide directly, such as account details, workspace configuration, and conversation content processed through the Services. Where you use a self-hosted or bring-your-own-keys (BYOK) deployment, conversation content is processed by the providers you configure and may not pass through our infrastructure at all.

  • Account and contact information (name, email, company)
  • Configuration data (connectors, telephony/channel settings, flow definitions)
  • Conversation data processed through voice or messaging channels, where applicable to your deployment model
  • Usage and diagnostic data for reliability and support purposes

2. How we use information

We use information to operate and improve the Services, provide support, maintain security, and communicate with you about your account. We do not sell personal information.

3. Data residency and self-hosted deployments

For self-hosted or on-prem deployments, conversation data and provider credentials remain within your own infrastructure and are not transmitted to or stored by OTIMO, except where you explicitly configure integrations that do so.

4. Data retention

We retain data for as long as necessary to provide the Services and comply with legal obligations. Configurable retention controls are available for conversation logs and analytics data in managed deployments.

5. Data sharing

We share data with third-party providers only as necessary to operate the Services you've configured (for example, your chosen LLM, speech, or telephony providers), and with service providers under confidentiality obligations. We do not share data with third parties for their own marketing purposes.

6. Security

We apply encryption in transit and at rest, role-based access control, and audit logging across the platform. See our Security page for more detail.

7. Your rights

Depending on your jurisdiction, you may have rights to access, correct, export, or delete personal information we hold about you. Contact us to exercise these rights.

8. Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the Services or by email.

9. Contact

Questions about this policy can be sent to otimoai@gmail.com.