Governance and security controls are part of the platform, not an add-on for enterprise deals — from role-based access to full audit trails to a self-hosted deployment option.
Product security features described below are real platform capabilities. Formal compliance certifications and audit reports are available on request — this page is not itself a compliance attestation and has not been reviewed by counsel.
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Role-based access control
A full permission hierarchy — Operator, Enterprise Admin, Supervisor, Agent — governs who can build, publish, and administer across every workspace.
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Encrypted secrets
Provider connections and credentials are encrypted at rest and tested before go-live, so a broken or exposed connection is caught before it reaches a live customer.
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Audit logging
Every publish, configuration change, and workflow edit is logged — full accountability for regulated teams and post-incident review.
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Multi-tenant isolation
Bots, connections, contacts, and analytics are scoped per workspace, with no cross-tenant data leakage enforced at both the API and data layer.
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On-prem deployment option
For data residency and control requirements, both Voice AI and Bot Builder can be deployed fully on-premises, keeping conversation data inside your own infrastructure.
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Compliance-aware templates
Starter templates for regulated use cases — healthcare emergency triage and identity verification, FDCPA-compliant debt collections disclosures — give regulated teams a safer starting point.
// Security questions
Need a security review or compliance documentation?